Healthcare Chatbots Market - Forecast(2024 - 2030)

Report Code: HCR 43924 Report Format: PDF + Excel

Healthcare Chatbots Market Overview

The global Healthcare Chatbots Market is estimated to surpass $742 million mark by 2026 growing at an estimated CAGR of more than 24.5% during the forecast period 2021 to 2026. At present, chatbots are adopted among the developed countries such as North and Europe, and is yet to witness widespread adoption in emerging countries, where doctors and other healthcare providers are still reluctant to adopt advanced healthcare solutions. Data privacy concerns and a lack of sufficiently skilled personnel to develop healthcare chatbots also serve to affect market growth to a certain extent. At present however, the healthcare chatbots market is at a nascent stage and is expected to grow in the near future.

Healthcare Chatbots Market Report Coverage

The report: “Healthcare Chatbots Market– Forecast (2021-2026)”, by IndustryARC covers an in-depth analysis of the following segments of the Healthcare Chatbots Market.
By Type: Software, Services
By Application: Patient Support, Payment Processing, Symptom Checking and Medication Assisting, Appointment Scheduling and Medical Guidance and Others
By End Users: Patient, Healthcare Provider, Insurance Company and Others
By Deployment: On Premises, Cloud
By Geography - North America (U.S, Canada, Mexico), South America(Brazil, Argentina and others), Europe (Germany, UK, France, Italy, Spain, Russia and Others), APAC(China, Japan India, SK, Aus and Others), and RoW (Middle East and Africa).

Key Takeaways

Enhanced technological features are anticipated to stimulate market growth in Healthcare Chatbotss software such as Natural Language Processor (NLP), multilingual, interference engine, metrics, cloud-based implementation, application programming interface (API), mobile platform compatibility, analytics, multichannel, and single-point search.
Healthcare Chatbotss are renewing the way hospitals interact with patients and offering instant, on-demand assistance solution. The Healthcare Chatbotss are significantly fostering engagement between hospitals and patients to provide better functionality for both of them.
Changing patient and clinician behavior with a chat interface is a hard problem, and one that won’t be solved overnight. However rising investment in this sector combined with technological advancement will propel market demand.

Healthcare Chatbots Market Segment Analysis - By Deployment

On Premises technology dominates the Healthcare Chatbots market, however cloud technology is projected to have a significantly higher growth rate during the forecast period. AI technology has also been increasingly deployed using cloud technology in recent years by companies across the healthcare sector as a patient assistance Healthcare Chatbots that employs NLP and machine learning to understand what the most commonly asked questions are, and become more efficient at providing healthcare related answers. This adoption has been particularly prevalent in North America. However, the security issues surrounding cloud technology has limited cloud adoption not just related to chatbots but most software technology in the healthcare sector.

Healthcare Chatbots Market Segment Analysis - By Application

With a growth in the global population, there is an acute shortage of doctors. This has led to a lot of physical and mental stress for many doctors, leading to medical errors in decision-making in certain cases. Chatbots could help alleviate the strain placed on doctors. This has led to increased demand for chatbot deployment for preliminary symptom checking and patient assistance. This will relieve the first line of healthcare workflow thus allowing hospitals to handle the influx of patients despite the doctor shortage. Healthcare chatbots currently seem to be a mix of both patient-only (apps that help a patient track and make sense of health data) and patient-clinician applications (apps that connect the two groups, for diagnosis, treatment, etc)

Healthcare Chatbots Market Segment Analysis - By Geography

APAC will be the fastest growing market for Healthcare Chatbots driven by rising demand from patient care in the region. However the market is very much in the nascent stage in this region with doctors and hospitals still hesitant to adopt chatbot technology. Growing number of hospitals and insurance companies are adopting emerging technologies such as Healthcare Chatbotss in the North American and European market. Healthcare Chatbotss support companies by saving more than 30 percent of patient service expenses by shifting reaction times and freeing doctors or more difficult job. The Healthcare Chatbotss in APAC will show a significant growth due to the rate of technology adoptions & the rising interest shown by insurance companies in the emerging technology. Moreover, the rise of messaging applications & advances in artificial intelligence (AI) for the healthcare sectors has created a perfect environment for Healthcare Chatbotss to flourish in that is forecasted to propel the Healthcare Chatbotss market growth. 

Healthcare Chatbots Market Drivers

Need for Cost Optimization

The geriatric population is rising worldwide and requires frequent health check-ups to ensure comfortable living. For such patients and others as well, the use of chatbots can reduce a number of redundant activities and enhance precision, including the scheduling of appointments, following-up on appointments, and medication reminder offers, among others. Due to the doctor shortage as well, the utilization of chatbots can significantly reduce the staff cost associated as chatbots can act as the first level of defense in terms of patient monitoring and symptom checking. Consequently, the overall cost of treatment and response time is reduced, while the patient experience is improved.

Real Time Monitoring for Patient Support and Satisfaction

The most famous Healthcare Chatbots is a conversational Healthcare Chatbots, majorly used for conversations with patients. It can also be used efficiently to facilitate background processes or provide patients and hospitals with proactive data. This technology is set to drive the adoption of patient service automation based on the data collected and will propel the Healthcare Chatbotss market as well. The Healthcare Chatbots can significantly add value to the patient service department. In addition, patient support tools such as live chat, help desk, or symptom checking should already have Healthcare Chatbotss introduced when dealing with patients as the first line of defense. However, 

Healthcare Chatbots Market Challenges

Security of Patient Information & Cost

This significant concern about the implementation of AI in the healthcare fields, is a continuing problem regarding the security of patient information. Healthcare Chatbotss used in the sector contain information on patient health records, treatment processes, insurance details and patient history that challenges data protection and security concerns in an industry where data protection is of prime importance. A big issue with these machine-controlled services is that a minor ransomware intrusion will interrupt software programmes and service providers' activities, which can lead to anarchy. While AI technology is innovative and forward-looking, these innovations are not afforded to small health service providers because they need a massive investment. Machines like Healthcare Chatbotss are limited to answering basic questions. This technologies use the keywords of the questions to have responses. When there is an incident & complicated situation that needs to be worked out, patients still focus on the human workforce.

Healthcare Chatbots Market Landscape

Product launches, acquisitions, and R&D activities are key strategies adopted by players in the Healthcare Chatbots Market. ISensely, Inc., Your.MD, Buoy Health, Inc, Infermedica,  PACT Care BV, HealthTap, Inc., Babylon Health, Ada Health GmbH, Woebot Labs, Inc., and GYANT.COM, Inc and others are considered to be the key players of the Healthcare Chatbots Market

Acquisitions/Technology Launches/Partnerships

Babylon Health received total funding of $550m in 2019 to develop its chatbot Ask Babylon which is developing an artificial intelligence-driven healthcare platform for medical professionals that includes a consumer-facing chatbot
Intrado Corporation, a global leader in technology-enabled services, announced today that it has acquired Asparia, Inc., a leading provider of patient engagement solutions for health systems, hospitals, and medical practices.


1. Healthcare Chatbots Market - Overview
        1.1 Definitions and Scope
2. Healthcare Chatbots Market - Executive summary
        2.1 Market Revenue, Market Size and Key Trends by Company
        2.2 Key Trends by type of Application
        2.3 Key Trends segmented by Geography
3. Healthcare Chatbots Market
        3.1 Comparative analysis
            3.1.1 Product Benchmarking - Top 10 companies
            3.1.2 Top 5 Financials Analysis
            3.1.3 Market Value split by Top 10 companies
            3.1.4 Patent Analysis - Top 10 companies
            3.1.5 Pricing Analysis
4. Healthcare Chatbots Market - Startup companies Scenario Premium
        4.1 Top 10 startup company Analysis by
            4.1.1 Investment
            4.1.2 Revenue
            4.1.3 Market Shares
            4.1.4 Market Size and Application Analysis
            4.1.5 Venture Capital and Funding Scenario
5. Healthcare Chatbots Market - Industry Market Entry Scenario Premium
        5.1 Regulatory Framework Overview
        5.2 New Business and Ease of Doing business index
        5.3 Case studies of successful ventures
        5.4 Customer Analysis - Top 10 companies
6. Healthcare Chatbots Market Forces
        6.1 Drivers
        6.2 Constraints
        6.3 Challenges
        6.4 Porters five force model
            6.4.1 Bargaining power of suppliers
            6.4.2 Bargaining powers of customers
            6.4.3 Threat of new entrants
            6.4.4 Rivalry among existing players
            6.4.5 Threat of substitutes
7. Healthcare Chatbots Market -Strategic analysis
        7.1 Value chain analysis
        7.2 Opportunities analysis
        7.3 Product life cycle
        7.4 Suppliers and distributors Market Share
8. Healthcare Chatbots Market - By Component (Market Size -$Million / $Billion)
        8.1 Introduction
        8.2 Software
        8.3 Services
9. Healthcare Chatbots Market - By Deployment Model (Market Size -$Million / $Billion)
        9.1 On-Premise Model
        9.2 Cloud-Based Model
9. Healthcare Chatbots Market - By End User (Market Size -$Million / $Billion)
        10.1 Patient
        10.2 Healthcare Provider
        10.3 Insurance Company
        10.4 Other End User
11. Healthcare Chatbots - By Application (Market Size -$Million / $Billion)
        11.1 Segment type Size and Market Share Analysis
        11.2 Application Revenue and Trends by type of Application
        11.3 Application Segment Analysis by Type
            11.3.1 Symptom Checking & Medication Assistance
            11.3.2 Appointment Scheduling & Medical Guidance
12. Healthcare Chatbots- By Geography (Market Size -$Million / $Billion)
        12.1 Healthcare Chatbots Market - North America Segment Research
        12.2 North America Market Research (Million / $Billion)
            12.2.1 Segment type Size and Market Size Analysis
            12.2.2 Revenue and Trends
            12.2.3 Application Revenue and Trends by type of Application
            12.2.4 Company Revenue and Product Analysis
            12.2.5 North America Product type and Application Market Size
                 12.2.5.1 U.S
                 12.2.5.2 Canada
                 12.2.5.3 Mexico
                 12.2.5.4 Rest of North America
        12.3 Healthcare Chatbots- South America Segment Research
        12.4 South America Market Research (Market Size -$Million / $Billion)
            12.4.1 Segment type Size and Market Size Analysis
            12.4.2 Revenue and Trends
            12.4.3 Application Revenue and Trends by type of Application
            12.4.4 Company Revenue and Product Analysis
            12.4.5 South America Product type and Application Market Size
                 12.4.5.1 Brazil
                 12.4.5.2 Venezuela
                 12.4.5.3 Argentina
                 12.4.5.4 Ecuador
                 12.4.5.5 Peru
                 12.4.5.6 Colombia
                 12.4.5.7 Costa Rica
                 12.4.5.8 Rest of South America
        12.5 Healthcare Chatbots- Europe Segment Research
        12.6 Europe Market Research (Market Size -$Million / $Billion)
            12.6.1 Segment type Size and Market Size Analysis
            12.6.2 Revenue and Trends
            12.6.3 Application Revenue and Trends by type of Application
            12.6.4 Company Revenue and Product Analysis
            12.6.5 Europe Segment Product type and Application Market Size
                 12.6.5.1 U.K
                 12.6.5.2 Germany
                 12.6.5.3 Italy
                 12.6.5.4 France
                 12.6.5.5 Netherlands
                 12.6.5.6 Belgium
                 12.6.5.7 Denmark
                 12.6.5.8 Spain
                 12.6.5.9 Rest of Europe
        12.7 Healthcare Chatbots - APAC Segment Research
        12.8 APAC Market Research (Market Size -$Million / $Billion)
            12.8.1 Segment type Size and Market Size Analysis
            12.8.2 Revenue and Trends
            12.8.3 Application Revenue and Trends by type of Application
            12.8.4 Company Revenue and Product Analysis
            12.8.5 APAC Segment - Product type and Application Market Size
                 12.8.5.1 China
                 12.8.5.2 Australia
                 12.8.5.3 Japan
                 12.8.5.4 South Korea
                 12.8.5.5 India
                 12.8.5.6 Taiwan
                 12.8.5.7 Malaysia
                 12.8.5.8 Hong kong
                 12.8.5.9 Rest of APAC
        12.9 Healthcare Chatbots - Middle East Segment and Africa Segment Research
        12.10 Middle East & Africa Market Research (Market Size -$Million / $Billion)
            12.10.1 Segment type Size and Market Size Analysis
            12.10.2 Revenue and Trend Analysis
            12.10.3 Application Revenue and Trends by type of Application
            12.10.4 Company Revenue and Product Analysis
            12.10.5 Middle East Segment Product type and Application Market Size
                 12.10.5.1 Israel
                 12.10.5.2 Saudi Arabia
                 12.10.5.3 UAE
            12.10.6 Africa Segment Analysis
                 12.10.6.1 South Africa
                 12.10.6.2 Rest of Middle East & Africa
13. Healthcare Chatbots Market - Entropy
        13.1 New product launches
        13.2 M&A s, collaborations, JVs and partnerships
14. Healthcare Chatbots Market - Industry / Segment Competition landscape Premium
        14.1 Market Share Analysis
            14.1.1 Market Share by Country- Top companies
            14.1.2 Market Share by Region- Top 10 companies
            14.1.3 Market Share by type of Application - Top 10 companies
            14.1.4 Market Share by type of Product / Product category- Top 10 companies
            14.1.5 Market Share at global level - Top 10 companies
            14.1.6 Best Practises for companies
15. Healthcare Chatbots Market - Key Company List by Country Premium
16. Healthcare Chatbots Market Company Analysis
        16.1 Market Share, Company Revenue, Products, M&A, Developments
        16.2 Ada Digital Health, Ltd
        16.3 Babylon Healthcare Service Limited
        16.4 Baidu
        16.5 Buoy Health, Inc
        16.6 Gyant Com, Inc
        16.7 Healthtap, Inc
        16.8 Infermedica
        16.9 Pact Care Bv
        16.10 Sensely, Inc
        16.11 Woebot Labs, Inc
        16.12 Your.Md
        16.13 Company 12
        16.14 Company 13 & More
*Financials would be provided on a best efforts basis for private companies
17. Healthcare Chatbots Market - Appendix
        17.1 Abbreviations
        17.2 Sources
18. Healthcare Chatbots Market - Methodology
        18.1 Research Methodology
            18.1.1 Company Expert Interviews
            18.1.2 Industry Databases
            18.1.3 Associations
            18.1.4 Company News
            18.1.5 Company Annual Reports
            18.1.6 Application Trends
            18.1.7 New Products and Product database
            18.1.8 Company Transcripts
            18.1.9 R&D Trends
            18.1.10 Key Opinion Leaders Interviews
            18.1.11 Supply and Demand Trends

LIST OF TABLES

1.Global Healthcare Chatbots Market, By Component Market 2023-2030 ($M)
1.1 Software Market 2023-2030 ($M) - Global Industry Research
1.2 Service Market 2023-2030 ($M) - Global Industry Research
2.Global Healthcare Chatbots Market, By Deployment Model Market 2023-2030 ($M)
2.1 On-Premise Model Market 2023-2030 ($M) - Global Industry Research
2.2 Cloud-Based Model Market 2023-2030 ($M) - Global Industry Research
3.Global Healthcare Chatbots Market, By End User Market 2023-2030 ($M)
3.1 Patient Market 2023-2030 ($M) - Global Industry Research
3.2 Healthcare Provider Market 2023-2030 ($M) - Global Industry Research
3.3 Insurance Company Market 2023-2030 ($M) - Global Industry Research
4.Global Healthcare Chatbots Market, By Component Market 2023-2030 (Volume/Units)
4.1 Software Market 2023-2030 (Volume/Units) - Global Industry Research
4.2 Service Market 2023-2030 (Volume/Units) - Global Industry Research
5.Global Healthcare Chatbots Market, By Deployment Model Market 2023-2030 (Volume/Units)
5.1 On-Premise Model Market 2023-2030 (Volume/Units) - Global Industry Research
5.2 Cloud-Based Model Market 2023-2030 (Volume/Units) - Global Industry Research
6.Global Healthcare Chatbots Market, By End User Market 2023-2030 (Volume/Units)
6.1 Patient Market 2023-2030 (Volume/Units) - Global Industry Research
6.2 Healthcare Provider Market 2023-2030 (Volume/Units) - Global Industry Research
6.3 Insurance Company Market 2023-2030 (Volume/Units) - Global Industry Research
7.North America Healthcare Chatbots Market, By Component Market 2023-2030 ($M)
7.1 Software Market 2023-2030 ($M) - Regional Industry Research
7.2 Service Market 2023-2030 ($M) - Regional Industry Research
8.North America Healthcare Chatbots Market, By Deployment Model Market 2023-2030 ($M)
8.1 On-Premise Model Market 2023-2030 ($M) - Regional Industry Research
8.2 Cloud-Based Model Market 2023-2030 ($M) - Regional Industry Research
9.North America Healthcare Chatbots Market, By End User Market 2023-2030 ($M)
9.1 Patient Market 2023-2030 ($M) - Regional Industry Research
9.2 Healthcare Provider Market 2023-2030 ($M) - Regional Industry Research
9.3 Insurance Company Market 2023-2030 ($M) - Regional Industry Research
10.South America Healthcare Chatbots Market, By Component Market 2023-2030 ($M)
10.1 Software Market 2023-2030 ($M) - Regional Industry Research
10.2 Service Market 2023-2030 ($M) - Regional Industry Research
11.South America Healthcare Chatbots Market, By Deployment Model Market 2023-2030 ($M)
11.1 On-Premise Model Market 2023-2030 ($M) - Regional Industry Research
11.2 Cloud-Based Model Market 2023-2030 ($M) - Regional Industry Research
12.South America Healthcare Chatbots Market, By End User Market 2023-2030 ($M)
12.1 Patient Market 2023-2030 ($M) - Regional Industry Research
12.2 Healthcare Provider Market 2023-2030 ($M) - Regional Industry Research
12.3 Insurance Company Market 2023-2030 ($M) - Regional Industry Research
13.Europe Healthcare Chatbots Market, By Component Market 2023-2030 ($M)
13.1 Software Market 2023-2030 ($M) - Regional Industry Research
13.2 Service Market 2023-2030 ($M) - Regional Industry Research
14.Europe Healthcare Chatbots Market, By Deployment Model Market 2023-2030 ($M)
14.1 On-Premise Model Market 2023-2030 ($M) - Regional Industry Research
14.2 Cloud-Based Model Market 2023-2030 ($M) - Regional Industry Research
15.Europe Healthcare Chatbots Market, By End User Market 2023-2030 ($M)
15.1 Patient Market 2023-2030 ($M) - Regional Industry Research
15.2 Healthcare Provider Market 2023-2030 ($M) - Regional Industry Research
15.3 Insurance Company Market 2023-2030 ($M) - Regional Industry Research
16.APAC Healthcare Chatbots Market, By Component Market 2023-2030 ($M)
16.1 Software Market 2023-2030 ($M) - Regional Industry Research
16.2 Service Market 2023-2030 ($M) - Regional Industry Research
17.APAC Healthcare Chatbots Market, By Deployment Model Market 2023-2030 ($M)
17.1 On-Premise Model Market 2023-2030 ($M) - Regional Industry Research
17.2 Cloud-Based Model Market 2023-2030 ($M) - Regional Industry Research
18.APAC Healthcare Chatbots Market, By End User Market 2023-2030 ($M)
18.1 Patient Market 2023-2030 ($M) - Regional Industry Research
18.2 Healthcare Provider Market 2023-2030 ($M) - Regional Industry Research
18.3 Insurance Company Market 2023-2030 ($M) - Regional Industry Research
19.MENA Healthcare Chatbots Market, By Component Market 2023-2030 ($M)
19.1 Software Market 2023-2030 ($M) - Regional Industry Research
19.2 Service Market 2023-2030 ($M) - Regional Industry Research
20.MENA Healthcare Chatbots Market, By Deployment Model Market 2023-2030 ($M)
20.1 On-Premise Model Market 2023-2030 ($M) - Regional Industry Research
20.2 Cloud-Based Model Market 2023-2030 ($M) - Regional Industry Research
21.MENA Healthcare Chatbots Market, By End User Market 2023-2030 ($M)
21.1 Patient Market 2023-2030 ($M) - Regional Industry Research
21.2 Healthcare Provider Market 2023-2030 ($M) - Regional Industry Research
21.3 Insurance Company Market 2023-2030 ($M) - Regional Industry Research

LIST OF FIGURES

1.US Healthcare Chatbots Market Revenue, 2023-2030 ($M)
2.Canada Healthcare Chatbots Market Revenue, 2023-2030 ($M)
3.Mexico Healthcare Chatbots Market Revenue, 2023-2030 ($M)
4.Brazil Healthcare Chatbots Market Revenue, 2023-2030 ($M)
5.Argentina Healthcare Chatbots Market Revenue, 2023-2030 ($M)
6.Peru Healthcare Chatbots Market Revenue, 2023-2030 ($M)
7.Colombia Healthcare Chatbots Market Revenue, 2023-2030 ($M)
8.Chile Healthcare Chatbots Market Revenue, 2023-2030 ($M)
9.Rest of South America Healthcare Chatbots Market Revenue, 2023-2030 ($M)
10.UK Healthcare Chatbots Market Revenue, 2023-2030 ($M)
11.Germany Healthcare Chatbots Market Revenue, 2023-2030 ($M)
12.France Healthcare Chatbots Market Revenue, 2023-2030 ($M)
13.Italy Healthcare Chatbots Market Revenue, 2023-2030 ($M)
14.Spain Healthcare Chatbots Market Revenue, 2023-2030 ($M)
15.Rest of Europe Healthcare Chatbots Market Revenue, 2023-2030 ($M)
16.China Healthcare Chatbots Market Revenue, 2023-2030 ($M)
17.India Healthcare Chatbots Market Revenue, 2023-2030 ($M)
18.Japan Healthcare Chatbots Market Revenue, 2023-2030 ($M)
19.South Korea Healthcare Chatbots Market Revenue, 2023-2030 ($M)
20.South Africa Healthcare Chatbots Market Revenue, 2023-2030 ($M)
21.North America Healthcare Chatbots By Application
22.South America Healthcare Chatbots By Application
23.Europe Healthcare Chatbots By Application
24.APAC Healthcare Chatbots By Application
25.MENA Healthcare Chatbots By Application
26.Your.Md, Sales /Revenue, 2015-2018 ($Mn/$Bn)
27.Healthtap, Inc, Sales /Revenue, 2015-2018 ($Mn/$Bn)
28.Sensely, Inc, Sales /Revenue, 2015-2018 ($Mn/$Bn)
29.Buoy Health, Inc, Sales /Revenue, 2015-2018 ($Mn/$Bn)
30.Infermedica, Sales /Revenue, 2015-2018 ($Mn/$Bn)
31.Babylon Healthcare Service Limited, Sales /Revenue, 2015-2018 ($Mn/$Bn)
32.Baidu, Sales /Revenue, 2015-2018 ($Mn/$Bn)
33.Ada Digital Health, Ltd, Sales /Revenue, 2015-2018 ($Mn/$Bn)
34.Pact Care Bv, Sales /Revenue, 2015-2018 ($Mn/$Bn)
35.Woebot Labs, Inc, Sales /Revenue, 2015-2018 ($Mn/$Bn)
36.Gyant Com, Inc, Sales /Revenue, 2015-2018 ($Mn/$Bn)