Interactive Kiosk Market is to Touch $43.6 billion by 2030 The COVID-19 pandemic has significantly contributed to the growth of the market and Technological advancements propels market growth.

Interactive Kiosk Market size is estimated to reach $43.6 billion by 2030, growing at a CAGR of 6.4% during the forecast period 2023-2030, according to a recent report published by IndustryARC, titled, “Interactive Kiosk Market – By Implementation (Point-of-Information, Product Promotion,  Service / Transaction, Internet Commerce, Product Dispensing, and Others), By Usage (Check- in / Check-out, Advertising, Navigation, Recruitment, Photos, Inventory Management,  Employee Information, Reservations, Ticket Printing, Patient Service, Bill Payments, Food  Ordering, Registration & Identification, and Others), By End Use Industry (Hospitality /  Entertainment, Financial Services, Medical / Healthcare, Retail, Transportation, Education Institutions, Government Sector, and Others), By Geography - Global Opportunity Analysis & Industry Forecast, 2023-2030” The COVID-19 pandemic has significantly contributed to the growth of the market and Technological advancements propels market growth in the Interactive Kiosk industry during the forecast period.

According to the analysis of the Interactive Kiosk Market, the APAC region is projected to capture the largest market share of 35% in 2023. This growth is driven by rapid urbanization and industrialization, leading to an expansion of retail outlets, transportation hubs, and entertainment venues. These developments create a strong demand for interactive kiosks across various sectors, including retail, transportation, healthcare, and hospitality, as businesses seek to streamline operations, boost efficiency, and enhance customer experiences. The growing adoption of digital payment solutions and the rise of e-commerce platforms also contribute to the increasing deployment of interactive kiosks in the region. Additionally, governments in APAC countries are pushing for digital transformation to modernize infrastructure and improve service accessibility. Initiatives such as Smart City projects, India’s Digital India campaign, Singapore’s Smart Nation efforts, and China’s Digital Transformation Strategy are driving the demand for interactive kiosks as essential components of smart ecosystems. For example, in May 2023, Metro, a China-based supermarket, introduced Telpo Interactive Kiosks in its stores. These K7 Telpo kiosks support multiple payment methods, including EFT, QR codes, and facial recognition. The region's growing tech-savvy population and increasing disposable incomes further accelerate the acceptance and adoption of interactive kiosks, boosting market growth.

Technological innovations have significantly enhanced the capabilities and functionalities of interactive kiosks, making them more efficient, versatile, and user-friendly. A major breakthrough is the integration of Artificial Intelligence (AI) and Machine Learning (ML) into kiosk systems. These technologies allow kiosks to deliver personalized, intuitive experiences by analyzing user data and predicting preferences. This enables kiosks to anticipate needs and adjust interactions accordingly. Moreover, facial recognition technology ensures secure identity verification, improving both convenience and security. Advances in touchscreen technology and interactive interfaces have also contributed to a better user experience. Features like high-resolution displays, multi-touch support, and intuitive navigation make interactions smoother and more engaging, resulting in greater user satisfaction and adoption. Furthermore, the integration of Internet of Things (IoT) technology allows kiosks to connect with other devices and systems, enabling real-time data exchange and facilitating remote monitoring and management.

The pandemic has significantly transformed both consumer behavior and business operations, driving a surge in demand for interactive solutions across various sectors. The need to minimize physical contact and uphold social distancing protocols has accelerated the adoption of interactive kiosks as a safer alternative to traditional customer service interactions. In industries such as retail, hospitality, and healthcare, these kiosks enable customers to perform tasks like making purchases, checking in for appointments, and accessing information without direct human interaction, thereby reducing the risk of virus transmission. Additionally, the heightened focus on hygiene and sanitation during the pandemic has increased the value placed on contactless technologies. Interactive kiosks featuring touchless interfaces, QR code scanning, and mobile payment capabilities have become essential for businesses aiming to improve hygiene standards and reassure customers of their safety. These contactless solutions not only reduce the risk of virus spread but also provide added convenience and efficiency, in line with shifting consumer expectations.

• In August 2023, NCR VOYIX Corporation formed a partnership with Autobooks Inc., a provider of cloud-based accounting software. The collaboration will seamlessly integrate Autobooks' accounting software with NCR VOYIX's payment processing platform, NCR VOYIX Payments. This integration aims to empower small businesses by allowing them to accept payments, manage finances, and track sales all within a single platform.

• In March 2023, GLORY LTD. entered into a strategic partnership with QikServe (UK), a prominent provider of digital ordering and payment solutions for the restaurant industry. The collaboration seeks to transform the restaurant sector by integrating self-service kiosk ordering with advanced cash handling automation.

Key companies profiled in Interactive Kiosk Market Diebold Nixdorf, Inc., Slabb Kiosks, NCR, 

Voyix Corporation, Embross, Posiflex Technology, Inc. and others.