Workforce Management Market By Type 2025 | IndustryARC
  • 1-614-588-8538 (Ext: 101)
  • US Toll Free

Workforce Management Market
Workforce Management Market: By Type (Services and Solutions); By Deployment Type (Cloud, On-Premises); By Organization Type (SME, Large Enterprises); By End-Use Industry (BFSI, Retail, IT and Telecom etc.); By Operating Systems ( IOS, Android, Windows, Linux/UNIX, Others) and Geography - Forecast (2018-2025)
Report Code : ITR 0061
Updated Date: 20 April, 2018  
17

Copies sold

    Client Rating

  • Report Description
  • Table of Contents
  • Tables And Figures
  • Customization Options
1. Workforce Management Market Overview
2. Executive Summary
3. Workforce Management Market Landscape
   3.1. Market Share Analysis
   3.2. Comparative Analysis
      3.2.1. Product Benchmarking
      3.2.2. End User profiling
      3.2.3. Patent Analysis
      3.2.4. Top 5 Financials Analysis
4. Workforce Management Market Forces
   4.1. Market Drivers
   4.2. Market Constraints
   4.3. Market Challenges
   4.4. Attractiveness of the Workforce Management Industry
      4.4.1. Power of Suppliers
      4.4.2. Power of Customers
      4.4.3. Threat of New entrants
      4.4.4. Threat of Substitution
      4.4.5. Degree of Competition
5. Workforce Management Market – Strategic Analysis
   5.1. Workforce Management Market - Value Chain Analysis
   5.2. Pricing Analysis
   5.3. Product/Market Life Cycle Analysis
   5.4. Suppliers and Distributors
   5.5. Opportunities Analysis.
6. Global Workforce Management Market - By Type
   6.1. Solutions
      6.1.1. Absence and Holiday Management 
      6.1.2. Performance Management 
      6.1.3. Workforce Scheduling 
      6.1.4. Time and Attendance Management 
      6.1.5. Workforce Analytics 
      6.1.6. Budgeting and Forecasting
      6.1.7. Others
   6.2. Service
      6.2.1. Training and Education
      6.2.2. Implementation Services
      6.2.3. Support and Maintenance
7. Global Workforce Management Market - By Organizations
   7.1. Introduction 
   7.2. Small and Medium Enterprises
   7.3. Large Enterprises 
8. Global Workforce Management Market - By Deployment
   8.1. Cloud based
   8.2. On-Premises
9. Global Workforce Management Market - By Applications
   9.1. Healthcare
   9.2. Energy and Utilities
   9.3. Transportation and Logistics
   9.4. Manufacturing
   9.5. Consumer Goods and Retail
   9.6. Telecom and IT
   9.7. Banking, Financial Services, and Insurance
   9.8. Defense and Government
   9.9. Automotive
   9.10. Others
10. Global Workforce Management Market –By Operating Systems
   10.1. IOS
   10.2. Android
   10.3. Windows
   10.4. Linux/UNIX
   10.5. Others
11. Global Workforce Management Market - By Geography
   11.1. North America 
      11.1.1. U.S.  
      11.1.2. Canada 
      11.1.3. Mexico 
   11.2. South America 
      11.2.1. Brazil 
      11.2.2. Venezuela
      11.2.3. Argentina
      11.2.4. Ecuador
      11.2.5. Peru
      11.2.6. Colombia 
      11.2.7. Costa Rica
   11.3. Europe 
      11.3.1. U.K. 
      11.3.2. Germany 
      11.3.3. Italy 
      11.3.4. France
      11.3.5. Netherlands
      11.3.6. Belgium
      11.3.7. Spain
      11.3.8. Denmark
   11.4. APAC
      11.4.1. China 
      11.4.2. Australia 
      11.4.3. South Korea
      11.4.4. India
      11.4.5. Taiwan
      11.4.6. Malaysia
      11.4.7. Hong Kong  
   11.5. Middle East & Africa 
   11.6. Russia
   11.7. Israel
   11.8. Other
12. Market Entropy
   12.1. New Product Launches
   12.2. M&As, Collaborations, JVs, Partnership
13. Company Profiles (Overview, Financials, SWOT Analysis, Developments, Product Portfolio)
   13.1. Atoss Software AG
   13.2. Automatic Data Processing (ADP) LLC
   13.3. Clicksoftware Technologies Ltd.
   13.4. Hot Schedules
   13.5. Huntington Business Systems (HBS) Inc.
   13.6. Infor Global Solution
   13.7. International Business Machines (IBM) Corporation
   13.8. Kronos Inc.
   13.9. Oracle Corporation
   13.10. Reflexis Systems Inc.
   13.11. SAP SE
   13.12. Ultimate Software Group Inc.
   13.13. Verint Systems Inc.
   13.14. Workday Inc
   13.15. Workforce Software LLC
*More than 10 Companies are profiled in this Research Report*
"*Financials would be provided on a best efforts basis for private companies"
14. Appendix
   14.1. Abbreviations
   14.2. Sources
   14.3. Research Methodology
   14.4. Bibliography
   14.5. Compilation of Expert Insights
   14.6. Disclaimer
Workforce management is a solution which has enabled notable changes and generated valuable paybacks, in terms of both revenue and ease of usage and further it continues to evolve with the use of modern hardware and software. The increasing adoption of mobile devices is expected to play an important role in the industry as a number of companies have shown their interest in enhancing their mobile capabilities in the close future.  The absence & leave management solutions are expected to witness a surge in demand as organizations across the world embrace digital tracking at a rapid rate.

Anticipated factors for growth of the workforce management market in coming years include factors such as globalization, a younger and more diverse workforce, and the growing use of digitalization in day-to-day operations of organizations. The demand for interaction and integration in daily operations and the necessity to operate as a unified enterprise are further driving technological as well as social advancements in companies worldwide.        

What is Workforce management?     
The global workforce management  market is estimated to be worth $4.71 billion in 2017 growing at a CAGR of 8.8% during the forecast period 2018-23.  Workforce Management is an integrated set of processes where, an institution or organization uses to optimize the productivity of its employees on the individual, departmental, and entity-wide levels. Workforce management is a solution to enhance the performance levels and competency of the organization. Increasing adoption of mobile devices and growing the number of small and medium businesses in emerging economies contribute towards growth of the market. Increasing cloud based services in various industries is also a prominent factor for the growth of workforce management services and solutions offerings. Large enterprise segment for workforce management market value in 2017 was valued to be $4.17 billion and is projected to grow at a CAGR of 7.3% and estimated to reach $6.35 billion by the end of 2023.

What are the major applications for Workforce Management?
There are several benefits to workforce management. Its efficiencies help contact centers to increase service levels and ensure service excellence, resulting in maximized revenues and customer satisfaction. With WFM managers can always be assured that they are optimizing available resources, and achieving better cost management.

With forecasting, WFM lets managers run simulations to calculate a precise forecast for future call volume and agent requirements, while also tracking intra-day trends for immediate adjustment as needed. Scheduling can incorporate all call types and other activities to consistently meet service levels. WFM also provide performance analysis data to analyze all agent activities, including schedule adherence and key performance indicators, as well as service level results, costs and revenue.

Workforce Management Market
Market Research and Market Trends of Workforce Management 
  • Employees expect self-service Technologies
    • On-demand service has become the trend in every service based industry. Best organizations are empowering their employees by giving  them access to manage their schedules when and where they want. Employees can manage everything from bidding for open shifts, disclosing availability and requesting time off directly through a company-specific web portal, data collection device or mobile application. These self-service capabilities empower the employee and at the same time assist managers to streamline processes and free up time to focus on strategic goals.
  • Working 9-5 is no longer standard
    • The Industrial Revolution brought the concept of eight-hour workday, but the technological revolution makes the idea of 9-5 obsolete. People prefer to respond to emails before going to bed, taking calls on their commutes and getting tasks done at home, all of which constitute ‘time worked.’ Organizations should keep a track of this evolution while taking into account legislative and regulatory requirements.  This concept of time works, rather than simply tracking hours spent at the office. The U.S. government has decided to modify FLSA laws for the first time in decade to enable reclassification of employees eligible for overtime protection. This decision is expected to impact more than 4 million workers and may force many organizations to revisit the way they track time worked by employees.
  • Compliance must be simple and easily achieved
    • Organizations with modern workforce management systems automate various processes which may be repetitive to reduce the risk of noncompliance. Simple automated rules, learning alerts and a full audit trail help in making sure that employees are correctly compensated based on time worked, accurate training and certification, etc. The organizations have to strictly adhere to all applicable laws and regulations.
  • Visibility matters
    • Organizations are continuously looking for tools that can help apply time and attendance rules evenly and fairly across the workforce. These tools help to avoid inconsistencies which can lead to employee dissatisfaction, turn-over or even litigation. With the help from event tracking equipment, companies have the data which managers need to efficiently and consistently examine to enforce time and attendance policies.
  • Global operations rely on increased interaction and integration
    • Companies these days require a single global system, with its numerous benefits such as one vendor, one common interface, international consistency and integrated talent and learning applications. The ease of deployment of system within a new business unit or making minor modifications in existing system are new fulfilled requirements, which make this option especially attractive to growing companies.

Who are the Major Players in market?
Some of the key players in the market includes, Atoss Software AG, Automatic Data Processing (ADP), LLC, Clicksoftware Technologies Ltd., Hot Schedules, Huntington Business Systems (HBS), Inc., Infor Global Solution, International Business Machines (IBM) Corporation, Kronos, Inc., Oracle Coporation, Reflexis Systems, Inc., SAP SE, Ultimate Software Group, Inc., Verint Systems, Inc., Workday, Inc. And Workforce Software, LLC.

What is our report scope?
The report incorporates in-depth assessment of the competitive landscape, product market sizing, product benchmarking, market trends, product developments, financial analysis, strategic analysis and so on to gauge the impact forces and potential opportunities of the market. Apart from this the report also includes a study of major developments in the market such as product launches, agreements, acquisitions, collaborations, mergers and so on to comprehend the prevailing market dynamics at present and its impact during the forecast period 2017-2025.

All our reports are customizable to your company needs to a certain extent, we do provide 20 free consulting hours along with purchase of each report, and this will allow you to request any additional data to customize the report to your needs.

Key Takeaways from this Report
  • Evaluate market potential through analyzing growth rates (CAGR %), Volume (Units) and Value ($M) data given at country level – for product types, end use applications and by different industry verticals.
  • Understand the different dynamics influencing the market – key driving factors, challenges and hidden opportunities.
  • Get in-depth insights on your competitor performance – market shares, strategies, financial benchmarking, product benchmarking, SWOT and more.
  • Analyze the sales and distribution channels across key geographies to improve top-line revenues.
  • Understand the industry supply chain with a deep-dive on the value augmentation at each step, in order to optimize value and bring efficiencies in your processes. 
  • Get a quick outlook on the market entropy – M&A’s, deals, partnerships, product launches of all key players for the past 4 years.
  • Evaluate the supply-demand gaps, import-export statistics and regulatory landscape for more than top 20 countries globally for the market.
List of Tables:

Table 1: Workforce Management Market, By Type, 2015-2023 ($Billion)
Table 2: Workforce Management Market, By Solution Type, 2015-2023 ($Billion)
Table 3: Workforce Management Market, By Service Type, 2015-2023 ($Billion)
Table 4: Global Workforce Management Market Value, By Mode of Deployment, 2015-2023 ($Billion)
Table 5: Workforce Management Market Value, By Organization Type, 2015-2023 ($Billion)
Table 6: Workforce Management Market Value, By End-User Industry, 2015-2023 ($Billion)
Table 7: Global Workforce Management Market Value, By Region, 2015-2023 ($Billion)
Table 8: North America: Workforce Management Market Value, By Type, 2015-2023 ($Billion)
Table 9: North America: Workforce Management Market Value, By Service Type, 2015-2023 ($Billion)
Table 10: North America: Workforce Management Market Value, By Solution Type, 2015-2023 ($Billion)
Table 11: North America: Workforce Management Market Value, By Deployment, 2015-2023 ($Billion)
Table 12: North America: Workforce Management Market Value, By Organization Type, 2015-2023 ($Billion)
Table 13: North America: Workforce Management Market Value, By End-User Industry, 2015-2023 ($Billion)
Table 14: North America: Workforce Management Market Value, By Country, 2015-2023 ($Billion)
Table 15: South America: Workforce Management Market Value, By Type, 2015-2023 ($Billion)
Table 16: South America: Workforce Management Market Value, By Service Type, 2015-2023 ($Billion)
Table 17: South America: Workforce Management Market Value, By Solution Type, 2015-2023 ($Billion)
Table 18: South America: Workforce Management Market Value, By Deployment, 2015-2023 ($Billion)
Table 19: South America: Workforce Management Market Value, By Organization Type, 2015-2023 ($Billion)
Table 20: South America: Workforce Management Market Value, By End-User Industry, 2015-2023 ($Billion)
Table 21: South America: Workforce Management Market Value, By Country, 2015-2023 ($Billion)
Table 22: Europe: Workforce Management Market Value, By Type, 2015-2023 ($Billion)
Table 23: Europe: Workforce Management Market Value, By Service Type, 2015-2023 ($Billion)
Table 24: Europe: Workforce Management Market Value, By Solution Type, 2015-2023 ($Billion)
Table 25: Europe: Workforce Management Market Value, By Deployment, 2015-2023 ($Billion)
Table 26: Europe: Workforce Management Market Value, By Organization Type, 2015-2023 ($Billion)
Table 27: Europe: Workforce Management Market Value, By End-User Industry, 2015-2023 ($Billion)
Table 28: Europe: Workforce Management Market Value, By Country, 2015-2023 ($Billion)
Table 29: APAC: Workforce Management  Market Value, By Type, 2015-2023 ($Billion)
Table 30: APAC: Workforce Management Market Value, By Service Type, 2015-2023 ($Billion)
Table 31: APAC: Workforce Management Market Value, By Solution Type, 2015-2023 ($Billion)
Table 32: APAC: Workforce Management Market Value, By Deployment, 2015-2023 ($Billion)
Table 33: APAC: Workforce Management Market Value, By Organization Type, 2015-2023 ($Billion)
Table 34: APAC: Workforce Management Market Value, By End-User Industry, 2015-2023 ($Billion)
Table 35: RoW: Workforce Management Market Value, By Type, 2015-2023 ($Billion)
Table 36: RoW: Workforce Management Market Value, By Service Type, 2015-2023 ($Billion)
Table 37: RoW: Workforce Management Market Value, By Solution Type, 2015-2023 ($Billion)
Table 38: RoW: Workforce Management Market Value, By Deployment, 2015-2023 ($Billion)
Table 39: RoW: Workforce Management Market Value, By Organization Type, 2015-2023 ($Billion)
Table 40: RoW: Workforce Management Market Value, By Organization Type, 2015-2023 ($Billion)
Table 41: Rest of World: Explosion Proof Lighting Market Value, By Country, 2017-2023 ($Million)


List of Figures:

Figure 1: Workforce Management Market Value Share, By Type, 2015 (%)
Figure 2: Global Workforce Management Market Value Share, By Type, 2023 (%)
Figure 3: Global Workforce Management Market Value Share, By End User Industry, 2015 (%)
Figure 4: Workforce Management Market Value Share, By Region, 2015 (%)
Figure 5: Workforce Management Market Share, By Companies, 2015 (%)
Figure 6: Workforce Management Patents, By Year, 2012-2017*
Figure 7: Workforce Management Patents, By Companies  (%)
Figure 8: Oracle Corporation Financials, 2013-2015 ($Billion) 
Figure 9: SAP AG Financials, 2013-2015 ($Million) 
Figure 10: Automatic Data Processing LLC, Financials, 2013-2015 ($Million) 
Figure 11: Infor Financials, 2013-2015 ($Million) 
Figure 12: Verint Systems, Inc., Financials, 2013-2015 ($Million) 
Figure 13: Earning Per Share, By Company, 2015 ($)
Figure 14: Workforce Management Market Pricing Analysis*, 2015-2023 ($/Employee/Month)
Figure 15: Workforce Management Market Lifecycle
Figure 16: Solution: Workforce Management Market, 2015-2023 ($Billion)
Figure 17: Services: Workforce Management Market, 2015-2023 ($Billion)
Figure 18: Cloud: Workforce Management Market, 2015-2023 ($Billion)
Figure 19: on Premise: Workforce Management Market, 2015-2023 ($Billion)
Figure 20: Large Enterprises: Workforce Management Market, 2015-2023 ($Billion)
Figure 21: SME’s: Workforce Management Market, 2015-2023 ($Billion)
Figure 22: Government: Workforce Management Market, 2015-2023, ($Billion)
Figure 23: BFSI: Workforce Management Market, 2015-2023, ($Billion)
Figure 24: IT & Telecom: Workforce Management Market, 2015-2023 ($Billion)
Figure 25: Manufacturing: Workforce Management Market, 2015-2023 ($Billion)
Figure 26: Retail: Workforce Management Market, 2015-2023, ($Billion)
Figure 27: Healthcare: Workforce Management Market, 2015-2023 ($Billion)
Figure 28: Automotive: Workforce Management Market, 2015-2023 ($Billion)
Figure 29: Others: Workforce Management Market, 2015-2023 ($Billion)
Figure 30: Workforce Management Market - By Geography
Figure 31: U.S.: GDP and Population, 2012-2015 ($Trillion, Million)
Figure 32: U.S.: GDP – Composition of 2015, By Sector of Origin
Figure 33: U.S.: Export and Import Value, 2012-2015 ($Trillion)
Figure 34: U.S.: GDP – Composition of 2015, By End Use
Figure 35: Canada: GDP and Population, 2012-2015 ($Trillion, Million)
Figure 36: Canada: GDP – Composition of 2015, By Sector of Origin
Figure 37: Canada: Export and Import Value, 2012-2015 ($Billion)
Figure 38: Canada: GDP – Composition of 2015, By End Use
Figure 39: Mexico: GDP and Population, 2012-2015 ($Trillion, Million)
Figure 40: Mexico: GDP – Composition of 2015, By Sector of Origin
Figure 41: Mexico: Export and Import Value, 2012-2015 ($Billion)
Figure 42: Mexico: GDP – Composition of 2015, By End Use
Figure 43: U.S.: Workforce Management Market Value, 2015-2023 ($Billion)
Figure 44: Canada: Workforce Management Market Value,2015-2023 ($Billion)
Figure 45: Mexico: Workforce Management Market Value,2015-2023 ($Billion)
Figure 46: North America: Workforce Management Market CAGR, By Country, 2017 -2023 (%)
Figure 47: Brazil: GDP and Population, 2012-2015 ($Trillion, Million)
Figure 48: Brazil: GDP – Composition of 2015, By Sector of Origin
Figure 49: Brazil: Export and Import Value, 2012-2015 ($Billion)
Figure 50: Brazil: GDP – Composition of 2015, By End Use
Figure 51: Brazil: Workforce Management Market Value, 2015 -2023 ($Billion)
Figure 52: Others: Workforce Management Market Value,2015 -2023 ($Billion)
Figure 53: South America: Workforce Management Market CAGR, By Country, 2017 -2023 (%)
Figure 54: U.K.: GDP and Population, 2012-2015 ($Trillion, Million)
Figure 55: U.K.: GDP – Composition of 2015, By Sector of Origin
Figure 56: U.K.: Export and Import Value, 2012-2015 ($Billion)
Figure 57: U.K.: GDP – Composition of 2015, By End Use
Figure 58: Germany: GDP and Population, 2012-2015 ($Trillion, Million)
Figure 59: Germany: GDP – Composition of 2015, By Sector of Origin
Figure 60: Germany: Export and Import Value, 2012-2015 ($Billion)
Figure 61: Germany: GDP – Composition of 2015, By End Use
Figure 62: France: GDP and Population, 2012-2015 ($Trillion, Million)
Figure 63: France: GDP – Composition of 2015, By Sector of Origin
Figure 64: France: Export and Import Value, 2012-2015 ($Billion)
Figure 65: France: GDP – Composition of 2015, By End Use
Figure 66: U.K: Workforce Management Market Value,2015 -2023($Billion)
Figure 67: Germany: Workforce Management Market Value,2015 -2023 ($Billion)
Figure 68: France: Workforce Management Market Value,2015 -2023 ($Billion)
Figure 69: Others: Workforce Management Market Value,2015 -2023 ($Billion)
Figure 70: Europe: Workforce Management Market CAGR, By Country, 2017 -2023 (%)
Figure 71: China: GDP and Population, 2012-2015 ($Trillion, Million)
Figure 72: China: GDP – Composition of 2015, By Sector of Origin
Figure 73: China: Export and Import Value, 2012-2015 ($Billion)
Figure 74: China: GDP – Composition of 2015, By End Use
Figure 75: South Korea: GDP and Population, 2012-2015 ($Trillion, Million)
Figure 76: South Korea: GDP – Composition of 2015, By Sector of Origin
Figure 77: South Korea: Export and Import Value, 2012-2015 ($Billion)
Figure 78: South Korea: GDP – Composition of 2015, By End Use
Figure 79: Japan: GDP and Population, 2012-2015 ($Trillion, Million)
Figure 80: Japan: GDP – Composition of 2015, By Sector of Origin
Figure 81: Japan: Export and Import Value, 2012-2015 ($Billion)
Figure 82: Japan: GDP – Composition of 2015, By End Use
Figure 83: India: GDP and Population, 2012-2015 ($Trillion, Million)
Figure 84: India: GDP – Composition of 2015, By Sector of Origin
Figure 85: India: Export and Import Value, 2012-2015 ($Billion)
Figure 86: India: GDP – Composition of 2015, By End Use
Figure 87: China: Workforce Management Market Value, 2015-2023 ($Billion)
Figure 88: Japan: Workforce Management Market Value, 2015-2023 ($Billion)
Figure 89: South Korea: Workforce Management Market Value, 2015-2023 ($Billion)
Figure 90: India: Workforce Management Market Value, 2015-2023 ($Billion)
Figure 91: Rest of APAC: Workforce Management Market Value, 2015-2023 ($Billion)
Figure 92: APAC: Workforce Management Market CAGR, By Country, 2017-2023 (%)
Figure 93: Middle East: Workforce Management Market Value, 2015-2023 ($Billion)
Figure 94: Africa: Workforce Management Market Value, 2015-2023 ($Billion)
Figure 95: Rest of Middle East & Africa: Workforce Management Market Value, 2015-2023 ($Billion)
Figure 96: Rest of Middle East & Africa: Workforce Management Market CAGR, By Region, 2017 -2023  (%)
Figure 97: Workforce Management Market Entropy Share, By Strategies, 2012-2017* (%)
Figure 98: Workforce Management Market Total Number of Developments, By Year, 2012-2017* (Units)
Figure 99: Automatic Data Processing (ADP), LLC.. Revenue, 2014-2016 ($Million)
Figure 100: Automatic Data Processing (ADP), LLC.. Revenue Share, By Business Segment, 2016 (%)
Figure 101: Automatic Data Processing (ADP), LLC.. Revenue Share, By Geography, 2016 (%)
Figure 102: Cornerstone on Demand, Inc. Revenue, 2014-2016 ($Million)
Figure 103: Cornerstone on Demand, Inc.Revenue Share, By Business Segment, 2016 (%)
Figure 104: Cornerstone on Demand, Inc.Revenue Share, By Geography, 2016 (%)
Figure 105: IBM Corporation Revenue, 2012-2016 ($Million)
Figure 106: IBM Corporation Revenue Share, By Business Segment, 2016 (%)
Figure 107: IBM Corporation Revenue Share, By Geography, 2016 (%)
Figure 108: Infor Global Solutions Net Sales, 2014-2016 ($Million)
Figure 109: Infor Global Solutions Revenue Share, By Business Segment, 2016 (%)
Figure 110: Infor Global Solutions Revenue Share, By Geography, 2016 (%)
Figure 111: Oracle Corporation Revenue, 2014-2016 ($Million)
Figure 112: Oracle Corporation Revenue Share, By Business Segment, 2016 (%)
Figure 113: Oracle Corporation Revenue Share, By Geography, 2016 (%)
Figure 114: Verint Systems Inc. Net Sales, 2015-2017 ($Million)
Figure 115: Verint Systems Inc. Net Sales Share, By Business Segment, 2017 (%)
Figure 116: Verint Systems Inc. Net Sales Share, By Geography, 2017 (%)
Figure 117: Workday, Inc. Revenue, 2014-2016 ($Million)
Figure 118: Workday, Inc.Revenue Share, By Business Segment, 2016 (%)
Figure 119: Workday, Inc.Revenue Share, By Geography, 2016 (%)
Figure 120: SAP SE Revenue, 2014-2016 ($Billion)
Figure 121: SAP SE Revenue Share, By Industry, 2016 (%)
Figure 122: SAP SE Revenue Share, By Geography, 2016 (%)
Please select Licence
Single User Licence:
US $4250
Corporate User Licence:
US $6250
Related Reports
0px;">Scroll